What is Microsoft Dynamics 365 Remote Assist?

 In HoloLens New Features

What is Microsoft Dynamics 365 Remote Assist?

Microsoft Dynamics 365 Remote Assist is an application that facilitates video calls through Microsoft Teams, enabling companies and employees to resolve issues in real time. Workers can collaborate seamlessly with individuals from anywhere, at any time, as if they were side by side. Experts, specialists, and engineers can see exactly what workers are seeing and work together to address any emerging problems. While users have the choice between the mobile phone version and the Microsoft HoloLens 2, we’ll focus on the HoloLens version today.

How does Remote Assist function?

Remote Assist operates by sharing a video feed of the HoloLens user’s point of view. Those with access to this video feed experience everything as if they were physically present. This empowers experts and engineers to conduct inspections, troubleshoot issues, and perform maintenance and repairs from a remote location, all in real time. Remote Assist offers almost all the features of a conventional video sharing platform, and then some.

 

How does Remote Assist separate themselves from traditional video sharing?

Remote Assist goes beyond conventional video sharing applications like Facetime or Skype. Through HoloLens and Remote Assist, users can pull up and share files, documents, and images without switching between their work and a separate screen. All necessary information remains within their field of view, allowing for hands-free work. The feature of annotations enables experts to pinpoint specific parts or areas that require attention.

Ways to use Remote Assist?

The most common application of Remote Assist is for addressing issues within companies, as well as other scenarios mentioned earlier. In the past, a company might have had to bring in an expert to fix a server problem, for instance. With Remote Assist, experts from around the world can be consulted to guide through the process of fixing a server. This enhances efficiency, reduces environmental impact, and leads to swift issue resolution, resulting in significant cost savings for companies.

The second application of Remote Assist is for training employees and educating students through virtual instructor-led training courses. Remote Assist enables companies to train employees more effectively. Previously, the only option was to bring an expert to each physical location. With Remote Assist, experts can train teams in different locations in a single day, like conducting a training session for a team in New York during the morning and another in Los Angeles in the afternoon.

Due to the impact of the coronavirus, companies have had to adapt to a virtual way of operating. Remote Assist and these two utilization methods are aiding companies in making this transition. Waiting for an expert to travel and quarantine for 14 days to fix a server is no longer feasible or practical, especially given the current state of the pandemic. Moreover, important training cannot be halted when lives are at stake. Remote Assist has been instrumental in helping companies transition to this new work and training paradigm.

Learn more how CraneMorley and Remote Assist help Varian engineers keep cancer treatment going during Covid-19.

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