Training methods you can implement with Guides Part 3

 In CraneMorley, Mixed Reality Tips and Tricks

This is the last of our three-part series, highlighting different ways to utilize training methods you can implement with Guides. If you haven’t done so yet, make sure you check out our first two blog posts to learn about the various ways you can use Guides in your training. These three different scenarios can be used in a specific order to help trainees learn how to inspect, diagnose, and troubleshoot issues. The methods not only work for training but also for on-the-job applications.

Inspection

Inspection guides can be used for both training and on-the-job application. For the training aspect, this type of guide will train employees on what they should look for on the frontline. Whether it’s a broken part or if a piece of equipment is showing signs of age and needs to be closely monitored or replaced, an inspection guide will show employees how to access/disassemble the equipment or part and what specifically they should be looking for. On-the-job, the process is similar, as employees will go through the guide to inspect the task at hand. A key benefit is that employees can inspect the equipment by themselves on a regular basis, freeing up subject matter experts’ time to address more critical issues. In the event they have a question or the issue needs support, they can always call an SME for help.

Diagnosis

After inspecting a component or machine and identifying an issue, you need to diagnose it. This type of guide works for different types of diagnosis, whether it’s something simple like a part that is old and needs replacing or more complex, such as testing different parts to help determine what is wrong. Most subject matter experts have a checklist of what they look for when diagnosing an issue. A diagnosis guide is a step-by-step version of this checklist for trainees or employees. The use of images and videos within a guide helps show users what a part should look like or how a component should be angled. A more advanced guide will also utilize holograms, which is like a level up from images and videos, to provide a 3D view of what the part should look like or how the machine should run.

Troubleshooting

Lastly, once you inspect and correctly diagnose the issue, you must troubleshoot and fix it. A troubleshooting guide is broken down into different scenarios based on the diagnosis. These scenarios can be more technical and complex or address a simple issue. For example, you can have a trainee replace a part and troubleshoot to make sure the entire machine functions correctly. In more complex scenarios, users can follow different workflows based on readings from an electrical board, for instance. Based on the different readings, users will be guided on what to do for each one. Other steps can include checking whether electrical wires are connected or not.

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