The launch of a new vehicle model or model update always presents challenges for automakers. They must address everything from vehicle production and maintenance to training. Now, envision the launch of an entirely new line, such as an electric vehicle, where no one has prior experience. Combine that with the existing shortage of workers in Japan due to a low birthrate and an aging society. Nissan found itself grappling with this dilemma and the need to navigate this critical period.

The debut of Nissan’s new Electric Vehicle at the Nissan Tochigi Plant in Japan revolved around the new e-powertrain motor. While building a gas-powered car is familiar, the electric e-powertrain motor felt like a foreign concept. Training the entire staff became a pivotal aspect of the vehicle launch. Nissan confronted the challenge of how to train everyone efficiently and effectively.

The answer emerged in the form of Mixed Reality, utilizing Microsoft HoloLens and Dynamics 365 Guides to revolutionize Nissan’s training approach. Traditional one-on-one instructor-led training transformed into hands-on, self-paced training. Cumbersome training manuals that were hard to comprehend were replaced with step-by-step instruction cards. This shift facilitated better understanding, enhanced knowledge retention, and significantly reduced time to achieve competency.

Several key statistics highlight the success:

• Learning time reduced by half
• Instruction time slashed by 90%
• Training period shortened from 10 days to 5 days
• Instruction time decreased from 10 hours to 1 hour

The results were overwhelmingly positive. However, like any company, Nissan aimed to ensure that every individual stepping onto the production line had successfully completed training. To address this concern, they implemented a solution where each trainee recorded themselves, and a subject matter expert verified their completion. This extra layer of validation prevented individuals who weren’t proficient from working on the line. Instead of instructors waiting for each trainee’s completion, they had on-demand access to recordings, saving valuable time.

Yet, the true measure of success was not merely numerical performance indicators. The ultimate measure of success lay in the feedback from both trainees and instructors. Mixed reality and the headset were perceived as user-friendly and comprehensible. The headset was even described as a “welcome addition” that made training an enjoyable process. This positive feedback has motivated Nissan to explore the application of mixed reality throughout their entire operations.