How remote assist reduces operating cost?

 In CraneMorley, Mixed Reality Industry Insight

Microsoft HoloLens 2 combined with Dynamics 365 Remote Assist is the ultimate tool for remote service and operations. With the power of HoloLens and mixed reality, companies can provide real-time support from any location to solve issues as they happen. Frontline employees and technicians share the same field of view, enabling seamless collaboration to enhance efficiency and cut operating costs.

1. Leveraging Expertise Across the Globe

Remote Assist empowers companies to harness the deep technical knowledge possessed by senior technicians, regardless of their location. Traditionally, experts would need to travel to different sites to train employees, leading to limitations in terms of the number of training sessions per day. However, with HoloLens and Remote Assist, companies can centralize experts in one location and provide training to multiple facilities consecutively. This eliminates travel-related time wastage and allows for the efficient scaling of expert knowledge.

2. Efficient Remote Support

Travel often becomes a costly and inefficient aspect of operations. Experts can spend more time traveling to a site than actually performing maintenance or repairs. Moreover, downtime accumulates while waiting for experts to arrive. Remote Assist transforms this scenario by enabling remote operations, eliminating the need for travel and reducing operational downtime. Experts can effectively work from their homes, providing support to multiple locations with optimal efficiency.

3. Virtual Job Site Walkthroughs

Traditional site inspections required managers and specialists to be physically present to assess the situation. Remote Assist revolutionizes this approach by allowing virtual inspections. Site foremen can lead these inspections using HoloLens, reducing or even eliminating the need for travel. The cost savings from reduced travel expenses directly translate into reduced downtime. Additionally, scheduling meetings with a group of experts becomes streamlined, enabling swift decision-making and project progression.

4. Collaborative Problem-Solving

Another significant advantage of Remote Assist lies in its ability to facilitate quicker and more efficient problem-solving. The application allows experts from different locations to collaborate seamlessly. When multiple perspectives are needed, Remote Assist enables experts to work together, identifying and annotating key problem areas. This collaborative approach ensures that companies arrive at the best solutions by leveraging the insights of multiple experts simultaneously.

In summary, Microsoft HoloLens 2 and Dynamics 365 Remote Assist redefine remote service and operations. By utilizing mixed reality, these tools enable real-time collaboration, efficient knowledge sharing, reduced travel-related costs, and enhanced problem-solving capabilities. Businesses can harness the potential of these technologies to revolutionize their operational strategies and streamline their processes for a more productive future.

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