LEARNING AND PERFORMANCE ECOSYSTEM

Applying learning on the job is critical to generating a return on the time and expense invested in training.

One way to do this is to include an improvement plan built into the course. Even better, an automated monthly reminder can be sent to the participant and their manager to check progress. Another way is to provide a new tool and model its use in the course. Job aids, reference guides and online resources are also important.

Sometimes finding a day or even an hour to learn about a new product can be tough. That’s where offering a course in 5 minute segments on a mobile device fits better in the flow of work. And if that same app can be used to educate customers during the sales process, all the better.

This app guides the salesperson through the same walk-around presentation that they can use with a customer while they learn about the new features, functions and benefits.

They can also use the app live while presenting the product to the customer or hand them the phone and let them explore on their own.

Guiding a technician through a step by step repair process doesn’t always require the training center or an instructor. While wearing the Microsoft Hololens, a technician can see both the component and a hologram that shows step by step, how to make the repair. Through the use of voice commands, the technician’s hands stay free to perform the work.